Our Global Reach

With a worldwide network of 100 partner offices, we have the regional and international coverage to handle all of your Debt Collection, Credit and Risk Reporting, and Outsourced Accounts Receivables needs, no matter your location.

Our Partners & Affiliates

To ensure that our clients have access to a wide selection of resources necessary to make prudent business decisions, the A.V. Knowles group of companies has aligned itself with strategic business partners who share the same core values.

Each partner exemplifies the highest ethical business practices and provides services our clients can depend on. Our partnership services encompass risk management resources, collection services, education and certification, international investigations and more.

Global Credit Solutions is recognised as one of the world's largest credit management specialist organisations. The organisation functions as a subject matter expert in international credit and risk standards and extends into over 100 countries. GCS embraces leading edge information and communication technology platforms, supported by an industry-based globally accepted governance, risk, compliance and quality framework, recognised by leading organisations around the world.
International Credit Exchange (ICE) maintains a worldwide network of collection agencies linked together in a global partnership. Their collection resources and data bases are pooled together to provide 3rd party collection assistance in 90 countries. In addition to their debt recovery resources they also provide credit reports and undertake international investigations for their clients. ICE’s global partners represent the very best available in the country in which they operate. These partners are market leaders with decades of experience and demonstrate best practices in every area of operations.
Founded in 1939, ACA brings third-party collection agencies, law firms, asset buying companies, creditors and vendor affiliates, representing more than 230,000 industry employees. ACA establishes ethical standards, produces a wide variety of products, services and publications, and articulates the value of the credit and collection industry to businesses, policymakers and consumers. ACA recognizes its members for their excellence and commitment to encompassing the strategic direction, policies and effective oversight that integrate all building blocks to achieve the best in the credit and collection industry.
The International Association of Commercial Collectors, Inc. (IACC) is the leading resource for commercial collection professionals who deliver high-quality, ethical and compliant collection services to the credit granting community. IACC members set the standards for the leadership in both industry and in the association so that members are recognized both domestically and globally as the benchmark for excellent service.

The American Lawyers Quarterly is a directory of law firms which specialise in collections, creditors’ rights and bankruptcy. The ALQ directory has been the definitive source for attorney representation in the collection industry since 1899 (over 100 years). Collections are generally handled by their listed counsel on a contingent fee basis.




Get to Know Us

The A.V. Knowles Group is the largest Credit and Debt Management conglomerate in the region. Established in 1985, A.V. Knowles & Co. Ltd. started by providing Third Party Debt Recovery services to its members, expanding into Credit and Risk reporting in the 1990s. Later, the group grew to include Outsourced Receivables and Customer Care through the addition CIM. Pioneers of the concept of contingency debt recoveries in Trinidad & Tobago--"No Collections, No Charge"--our returns have been driven by performance from the very start. Grounded in principles and strategies honed over 30 years of experience, our approach to Credit and Risk is unique to the industry. From our state-of-the-art proprietary software, to our responsive reports, to our novel collections and customer contact strategies that fuse call centre techniques with an understanding of debtor psychology, we strive to be at the cutting edge of an ever-evolving financial services industry.

Our executive team combines a wealth of experience in Credit & Risk Management, Law, Call Centre Management, Auditing and Software Development. With offices across the Caribbean, and networked affiliates in over 90 Countries worldwide, we can handle any Debt Collection, Credit and Risk Reporting, or Receivables Outsourcing assignment for any industry, anywhere.

Our Milestones

Our Mission


To provide clients with high quality service through committed, motivated and results-oriented staff. We aim to foster and expand close partnerships with our local, regional and international clients by continuously offering innovative financial services solutions. We pledge to work with honesty and integrity, while maintaining a positive presence in the environments in which we operate.

Our Vision


To expand upon our heritage of innovation
by offering premier financial services solutions.

Our Core Values


SERVICE ORIENTED

We do what is necessary ethically and professionally, to ensure that customer and client needs are met. Customer and client satisfaction is key.

INNOVATIVE

We think outside the box, approaching complex problems by identifying underlying issues, finding patterns and connections between these issues and developing effective solutions.

PERFORMANCE

We strive to continually surpass a set standard of excellence while seeking out challenging developmental opportunities within the industry.

INTEGRITY

When sending your accounts to a company like ours, you want to know that they will be handled by a specialist who is ethical, professional and qualified to provide the high level of service your business deserves. The AVK Group provides this assurance.

TEAMWORK

Our relationships are important to us. Our teams are ready to collaborate with you to maintain the reputation of your brand.






Meet the Team


Our talented & experienced team delivers results. The people who work within the A.V. Knowles Group of Companies share our Vision and Values.

We’re guided by the idea that our people and passion are the best drivers of our performance.

Bernard Fernandes
CEO
Saira Jasmin Ali
Group Manager, Corporate Services
Michael Blache-Fraser
Finance Manager
Miguel Awai
Group Commercial Manager, Credit & Risk
Shane Gibson
Operations Manager